British Council / Recrute [Salaire: 2.155 TND/Mois]
À propos de l’offre d’emploi
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.About The RoleThe post holder will act as British Council’s ambassador, providing a seamless customer experience to customers and students in handling enquiries about British Council English language and Examination services, meeting agreed targets, objectives, and Key Performance Indicators (KPIs).The overall objective of a Customer Service and Sales Officer is to secure excellent sales results (from new and existing students and prospective Exams candidates) to assist the Teaching Centre and Exams teams to meet or exceed their sales targets.What We Require Of The Successful CandidateFor the detailed Role Profile detailing the full responsibilities of this role, please send an email to [email protected]Language Requirements
- English at Proficiency Level B2
- French at Proficiency level B2
Education And Qualifications
- Higher Diploma and/or equivalent professional experience (Essential)
- Customer Service Professional Qualification (Desirable)
- Relevant qualification or training undertaken in Sales (Desirable)
Role Specific Knowledge And Experience
- Comprehensive, proven experience as a customer service and sales executive (Essential)
- Thorough understanding of marketing and negotiating techniques (Essential)
- Fast learner and passion for customer service and sales (Essential)
- Self-motivated with a results-driven approach (Essential)
- Hands-on experience with CRM software is a plus (Desirable)
Role Specific Skills
- Self-motivated and target focused
- Strong communication skills – including both verbal and written
- The ability to influence and negotiate with others
- Commercial awareness
- Problem solving
- Competent IT skills
- Numerical skills
Further InformationPay Band – 4/H – 2,155 Dinar gross monthly
Location –Tunis, Tunisia
Contract Type – FTC 1 Year
The Customer Service and Sales team operates six days a week with Saturdays and weekday evenings usually times of peak demand. Working schedules are subject to variations to account for activity patterns and will involve unsocial working hours (including late finishes and Saturday shifts)
In addition to a competitive salary and excellent pension contributions, the British Council offers:
- Annual Leave Requirements – 21 Days
- Employee Assistance Programme
- Candidates are expected to have researched whether they have the right to live and work in the specified countries in which the role is based.
- Some travel and out of hours work may be required
Closing Date – 16th September 2023
Interviews: Week Commencing 1st October 2023A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.
We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email [email protected]
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.